The Way Undercover Filming Exposed a £28m Timeshare Scheme

Authorities have called it as one of the largest scams of its type in the United Kingdom.

A total of 14 people have been convicted for their involvement in a £28 million scheme to swindle in excess of 3,500 holiday ownership investors.

The victims were eager to terminate age-old timeshare contracts and tried to find support.

Most were in the age range of 60 and 80. More than 500 of them lost more than £10,000, and one individual handed over more than £80,000.

Those affected were subjected to intense presentations lasting up to six hours. They were financially worse off, holding worthless fake "rewards" and remained bound by expensive timeshare contracts they often use.

The Company Behind the Fraud

The company at the centre of the fraud was Sell My Timeshare (SMT). They took clients' cash to fund the proprietors' lavish way of life of exclusive education, luxury homes and private jets.

The man at the helm of the organization, Mark Rowe, was given a seven and a half year sentence in January for fraudulent conspiracy.

In the latest development, his partner another individual was among the last group to receive sentencing.

She was given a two-year suspended jail sentence at the London court after admitting money laundering.

The outcome represents a extended wait and signifies a huge win for the people who spoke out, the police and prosecutors.

The Way the Investigation Was Initiated

The first knowledge of SMT was in the that particular year. The role involved in the research department of a media outlet, making investigative features.

A friend noted that his mother had taken over the rights of a holiday property in the Spanish coast and, after decades of vacations, had started seeking to get out of the deal.

It's worth mentioning how common holiday ownership had grown with UK travelers in the 1980s and 1990s.

Holiday ownership enabled families to use the same accommodation every year, or exchange their vacation periods with fellow investors who had units in different locations. Approximately 600,000 holiday enthusiasts accepted that option.

The first timeshare rush was linked to a lot of reports about dishonest operators fraudulently marketing investments. They appeared frequently on public interest broadcasts.

The typical vacation property deal bound owners for decades.

At that time, those holders who had used their regular accommodation in the sunshine for decades were ageing, and many were hoping to end their association to their holiday properties.

A number had declining mobility and found it difficult to access their units. Others just felt they'd achieved their goals from them. And others had deceased, in numerous instances leaving their family members to assume the deals - including their annual payments and upkeep costs.

The Undercover Operation Progresses

It was at this point the friend's mum had found herself. She looked online for options and came across SMT, a business whose website claimed to get her out of her deal.

But, having paid a fee and arranged an appointment with them, her family became suspicious.

Further research uncovered many victims saying they had submitted funds and achieved no result in return. Indeed, they had lost money. A lot of it.

The reporting group commenced probing what was going on. It was rapidly apparent that there were some shady characters active in the holiday ownership market.

A legal professional had many grievance cases aiming to litigate against the organization.

The team interviewed people who had used the firm and they each reported similar experiences. They thought the business would buy their property off them but when they went to a consultation (for which they made an advance payment) they were informed there was no market for their property.

Rather, they were encouraged - actually coerced - to spend more money purchasing "the firm's incentive scheme", named after the business's umbrella group, the parent organization.

What exactly these were was somewhat vague. They appeared to be a form of credit, giving access to reduced-price holidays and services and retail offers.

And they were seemingly "tradable" with additional holders, at a future date.

Committing funds immediately would result in an long-term benefit that would offset SMT's fees and allow the property owner in profit, liberated eventually from their burdensome deal.

An unbelievable offer? Certainly, that proved correct.

A 'Misleading Scam'

Based on these descriptions were correct, this was a large-scale fraud.

This is known as a "misleading sales."

Someone - here the organization - "attracts the client by promoting a particular product but then to claim it is unavailable, directing the client towards an alternative, lesser offering.

That's illegal. Armed with all the evidence we had gathered, we presented the rationale to discreetly video one of the organization's sessions.

This takes time, effort, and clear arguments for why this is the only way to gather the information needed to demonstrate illegal activity.

Armed with that permission, our limited crew set up a consultation with one of the firm's agents in Stratford-Upon-Avon.

Pretending to be a potential client wanting to help his mother released from her timeshare contract|holiday ownership agreement

Susan Martin
Susan Martin

Evelyn is a seasoned journalist with over a decade of experience covering UK current affairs and digital innovation.